Development of a framework for electronically-enabled supply chains: channel relationships and firm performance

Advanced information technology (IT) has changed the way organizations manage their supply chains. Companies increasingly rely on IT to improve their supply chain process. This paper examines how electronically enabled supply chains affect channel relationships and firm performance. This paper reviews extant literature and develops a conceptual model of IT mediated relationships in business to business supply chains. The framework integrates resources-based view and transaction cost economics perspectives and argues that IT capabilities, which can be viewed as a firm's resources, enhance its market and financial performances and this is mediated by the firm's supply chain channel capabilities.