Engaging with the employment experience: the efficacy of applying performance measures to those in management

Performance management is used to implement strategic intent and adapt to environmental circumstances. It relies on performance measurement as a starting point, to provide feedback, identify problems, and identify learning opportunities. Difficulties exist when attempting to develop measures to reconcile conflicting interests of various stakeholders, and the need to balance their conflicting interests. Dysfunctional performance management systems arise from unbounded and unbalanced performance measures. Performance management also requires recognition of the differences between the responsibility of the manager as an individual and as part of the management team.