posted on 2024-07-12, 12:40authored byHeath McDonald, Larry G. Neale, Daniel FunkDaniel Funk
This study investigated the effects of factors like member satisfaction and social rituals on desirable outcomes such as attendance, intention to rejoin and merchandise sales. This study focuses on the inaugural members of a new team in Australia's A-League to gain insight into how loyalty develops amongst fans of new sporting organisations. The results show the importance to sports marketers of satisfying members and building ritual behaviour, as both are correlated with all of the positive outcomes investigated here.
Advancing Theory, Maintaining Relevance, the Australian and New Zealand Marketing Academy Conference (ANZMAC 2006), Australia, 04-06 December 2006 / Elizabeth Macpherson and Ingrid Larkin (ed.)
Conference name
Advancing Theory, Maintaining Relevance, the Australian and New Zealand Marketing Academy Conference ANZMAC 2006, Australia, 04-06 December 2006 / Elizabeth Macpherson and Ingrid Larkin ed.