Organisational performance: knowledge management adding value to measurement systems

The concept of performance management is usually understood as a holistic, integrated performance evaluation method that is linked to the organisation's strategy and objectives, and includes strategy planning, performance standards, performance measurement and evah.tation, and at the individual level, training and development for managers and staff Although organisation performance is largely measured in financial terms, other aspects of it such as organisation learning, knowledge management, growth and innovation are now starting to be addressed. This paper attempts to integrate the concepts of knowledge management, organisation learning and performance measurement in a strategic context.