Supply chain management: an Australian retail perspective

The out-of-stock issue is considered as the one major cause of excessive lost sales opportunities for manufacturers and retailers in the grocery retail industry. Phenomenographic research methodology was used, with findings identifying improvement opportunities across the supply chain to reduce out-of-stocks; a holistic approach of tactical and strategic measures to organisational capability albeit people, processes and technology to improve inventory management and sustain perpetual stock availability. Store ordering, a key contributor to out-of-stocks, is the focus of this paper.