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Taking the pulse of UK information systems professionals' health: an examination of the job strain model and the role of social support

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conference contribution
posted on 2024-07-12, 17:09 authored by Peter Love, Craig Standing, Rosemary StockdaleRosemary Stockdale, Zahir Irani
Information systems (IS) professionals are being subjected to a plethora of occupational demands that can have a negative affect on their psychological well-being. The increasing incidence of absenteeism and high turnover rates are indications that IS professionals are experiencing high levels of job related stress. A factor that has contributed to businesses' unawareness of the stress is the limited theoretical and empirical research that has examined the concept of stress among IS professionals. The job strain model (JSM) is one of the most widely applied theoretical models that have been used to underpin occupational stress research. In this paper, the predictive capabilities of the full JSM, which encompasses job demands, job control and social support, for IS professionals is examined. The results indicate that the JSM can be used to significantly predict employees' psychological well-being in terms of worker health and job satisfaction among the IS professionals sampled in the United Kingdom (UK). The research demonstrated that social support had significant main effects on psychological well-being. Contrary to previous research, however, non-work related support was found to be more significant than work support in alleviating psychological strain.

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Journal title

Managing new wave information systems: enterprise, government and society, the 15th Australasian Conference on Information Systems (ACIS 2004), Hobart, Australia, 01-03 December 2004

Conference name

Managing new wave information systems: enterprise, government and society, the 15th Australasian Conference on Information Systems ACIS 2004, Hobart, Australia, 01-03 December 2004

Publisher

Association for Information Systems

Copyright statement

Copyright © 2004 Love, Standing, Stockdale and Irani 2004 The authors assign to ACIS and educational and non-profit institutions a non-exclusive licence to use this document for personal use and in courses of instruction provided that the article is used in full and this copyright statement is reproduced. The authors also grant a non-exclusive licence to ACIS to publish this document in full in the Conference Papers and Proceedings. Those documents may be published on the World Wide Web, CD-ROM, in printed form, and on mirror sites on the World Wide Web. Any other usage is prohibited without the express permission of The authors. The published version is reproduced in accordance with this policy.

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eng

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