User experience in an Australian academic library

In this paper we outline the scope for user experience practice in the library. We use Swinburne Library as a case study to demonstrate how support for user experience can be built at organisational and local levels. We will also discuss how having a user experience consultant has improved Swinburne Library, not just as a direct result of the consultant's work, but also due to the cultural change that having a dedicated user experience consultant in the library has engendered.