What the library did next: strengthening our visibility in research support

Academic libraries have a long and proud history of supporting teaching and learning in universities. However, there is growing recognition that supporting research in line with their universities' expectations requires new approaches and different skills from librarians. Many Australian university libraries are now appointing specialised research librarians to take on these challenges. In this paper, we show the scope for libraries to commit to developing new customer-focussed services for researchers that ensure the importance of the academic library to institutional research, while taking into account stakeholder needs and organisational expectations.