Conducting a trial of web conferencing software: Why, how, and perceptions from the coalface

This paper reports on the trial of web conferencing software conducted at a regional Australian university with a significant distance population. The paper shares preliminary findings, the views of participants and recommendations for future activity. To design and conduct the trial, an action research method was chosen because it is participative and grounded in experience, reflecting the context and objectives of the trial. In the first phase of the trial, students in postgraduate Education courses were linked across the globe to participate in interactive and collaborative conference activity and to communicate via audio, text, and video and shared whiteboard. Mathematical problem-solving was carried out collaboratively in an undergraduate course using tablet PCs. This was followed by phase 2, a university-wide trial across disciplines. Preliminary findings indicate that web conferencing software enables teachers and students at the university to engage actively across diverse locations, supporting a student-centred approach and greater flexibility in terms of where, when and how students learn. From these findings, the authors have made some initial recommendations to university management on the adoption of web conferencing to support learning and teaching.