From solving puzzles to designing solutions: integrating design thinking into evidence based practice

With the rapid evolution of technology, coupled with changing customer needs and expectations, businesses, communities and even society as a whole, are facing increasingly complex challenges. Many of these challenges did not exist five - or even two - years ago. Libraries, with their reliance on technology and focus on customer service, are by no means immune to these complex challenges. Retrofitting existing solutions not designed to handle such complexity is no longer sufficient.