Perceived benefits of ehealth implementations to healthcare workers and patients

The implementation of new strategies in healthcare, including electronic health records and telemedicine, require thoughtful change management to deliver optimal implementation. We surveyed staff and patients to determine the perceived needs of each group and to identify the benefits they perceive will flow from new initiatives. Staff and patients agreed on benefits that included SMS appointment reminders, but were indeterminate about video-consultation and SMS reminders for medication. It is likely that concerns regarding unmet needs such as skillbase, funding and reliability led to skepticism regarding the value of new interventions.