Rovers: a new library role and a new way to market the profession

In early 2010, the Rover Team at the Swinburne Library won a Vice Chancellor's award in the category of Leadership and Service Excellence, an award for displaying outstanding customer service. What the team provides is a frontline IT and general problem solving support service to students using the library. This has proven to be both a really successful way to both improve student satisfaction and to encourage people to look at the library profession who may never otherwise have considered a career in a library.