Social capital and community building through an electronic network

This paper describes a social policy experiment that explores current and potential links between trends in Australian public policy. The central example is provided by the implementation of a wired community set up in a low-income public housing estate by an entrepreneurial not-for-profit internet service provider, InfoXchange. 'Reach for the Clouds', the wired community being established at Atherton Gardens in Fitzroy, Melbourne, is attractive to policy-makers and funding bodies, combining community-building, public-private partnerships, self-help and place-based management. However, although the project is promoted as an exercise in community-building through technology, many of the key assumptions are untested. It seems self-evident that low-income people who are socially and economically excluded would benefit from greater 'connectedness' with one another. However, it is not clear that such exchanges, online or off-line, will build 'community'. The paper attempts to establish some distinctions between online communities of interest and place based communities, untangling the relationship between social connectedness and models of social capital.