Studying the existing service process of three hospital outpatient departments

The Care Ouarantee Act has successfully promoted Thai people to visit hospitals. Orowing demand for services has forced hospitals to Intensify their service dramatically. Outpatients departments (OPD) have to Identify how to cope with drastically increased demands. This paper presents a pilot study that precedes a future Intensive study. The first stage of the analysis focuses on a medium sized hospital, with the purpose of Identifying the elements of a model {or the operations of outpatient servicing. The second stage compares the operational processes and service patterns for treating outpatients across hospitals of varying siz.e. Discovery o{similarltles and differences o{OPDs will support the development of a model of OPDs that Includes scalability.