Using 'moments of truth' within an action learning approach to build quality in higher degree by research supervision

This paper outlines one of the strategies being employed by a small non-traditional Australian university striving to maximize the cycle of service through which higher degree research occurs. Utilizing an action research, or ‘learning by doing’ approach within the context of a seminar/workshop, outcomes of the session are presented in the form of issues that are of concern to both research candidates and their supervisors. These include the need: to treat candidates with empathy and understanding; to provide timely and useful guidance and feedback; and to use positive approaches to both personal and technical problems as they arise. It is concluded that in a supportive, sharing environment, efforts to meet research imperatives through a process of identifying critical moments in a candidate’s progress, and canvassing strategies for their optimal handling, are important if higher degree research supervisors are to offer a quality service to higher degree research candidates, maximizing the research experience for both parties.