Voice-based conversational agent prototypes

These voice-based conversational agent (CA) prototypes are developed in the context of a helpline service delivery between a CA and a caller. The prototypes have been created using text-to-speech generating software to portray varying levels of empathy in CA speech (low, medium and high empathy) followed up with an iterative design among authors of the study to achieve the final version. These prototypes are part of an online survey where the perceived empathy of different survey participants is observed. All files are .mp3