Final report on a feasibility study for an information technology 'helpdesk' service for community organisations: report prepared for Brisbane City Council

In Brisbane and across Australia more generally, it is apparent that the use of information technology (IT) is becoming increasingly important to community organisations in their capacity to deliver services effectively. IT support represents a fundamental component of this. However, the quality and effectiveness of different forms of IT support in these organisations varies greatly. It was anticipated, therefore, that the Feasibility Study would provide some answers to whether a more effective model could be implemented. It was anticipated that the findings would also assist in assessing the long-term demand and self-sustainability of such a centralised service model.