Future consumer: emerging consumer issues in telecommunications and convergent communications and media

This report was commissioned by the Australian Communications Consumer Action Network (ACCAN) as part of its mandate to conduct research on matters related to Australian communications consumers. Future Consumer is a scoping study which aims to inform ACCAN's strategic direction and the wider policy arena by: identifying key emerging issues for consumers in telecommunications and the converging communications and media environment; and analysing current or future policy models and service options to address these issues, including possible partnerships and advocacy strategies.