Good practice and an engaged workforce: Building an Effective, Modern Organisation for the NDIS

This resource is informed by evidence from the evaluation of One Good* Day – an organisation providing Recovery Coaching services to Australian National Disability Insurance Scheme (NDIS) participants with psychosocial disability. We draw on research findings to illustrate how effective organisation design can enable NDIS Provider organisation leaders to build an engaged workforce, deliver good services, and achieve sustainable growth. This resource may be most useful to other emerging leaders of organisations operating within the NDIS, who share some of the above goals and want to explore examples of implementing good practice.