Beyond functionality and a user interface: a design thinking perspective on the design of dashboards

This study provides a better understanding of issues surrounding dashboard design especially on strategic change in current processes and/or the structure of the organisation which can significantly impact dashboard design. Furthermore, it informs IS design practitioners on the evolution of roles in a dashboard design team. The importance of a holistic approach in analysing design problems and co-existence with solution and concept development has been highlighted as a notion that should be embraced. Lastly, a framework for ongoing dashboard design in which design thinking mindset is prevalent, regardless of the design and development method employed by the organisation is developed.