Business Intelligence & Analytics Adoption in Australian SMEs: Identified processes, decision-making, and leadership skills

This research provides an in-depth study of how Small and Medium Enterprises (SME) use Business Intelligence & Analytics(Bl&A) to derive business value and why many SMEs fail. Firstly, it provides an understanding of current decision-making practices in SMEs. Secondly, it suggests the use of a short simple six-step iterative Bl&A cycle and a long-termed three-phase process to derive insights for improved business process application. Lastly, the research proposes a Bl&A leadership skill framework that SME leaders can take concerning managing data, analytical skills, cultural change, and financial investment at each leadership level to attain greater business value.