Emotion-oriented requirements engineering

The adoption and use of technology is driven by perception, and issues such as privacy, burden on others, safety, security and feeling monitored play a significant role in technology adoption. In particular, emotional expectations of users are an important determinant, yet they are not systematically addressed in many technology projects, causing them to fail. This thesis presents a set of techniques that can assist technology creators to incorporate user’s emotional goals and deliver a more impactful solution.