How Psychological Safety Affects the Success of Digital Transformation Projects

This research addresses this literature shortcoming by examining the causal mechanisms underpinning the success of digital transformation project success by conceptualising psychological safety as the antecedent, and role conflict and trust as mediators. Drawing on psychological safety theory, a nomological network was conceptualised and empirically tested to discover the possibility of the proposed sequence of causal mechanisms. The connections identified within the framework demonstrated the importance of psychological factors for the success of digital transformation projects for project managers, project sponsors and at executive level. Besides its contribution to the business world, psychological factors contributed to psychological safety theory by offering two new mediators: role conflict and trust.