Leadership Style and Job Satisfaction: Their Impact on Non-Academic Staff's Turnover Intention in Self-Accrediting Universities in Malaysia

The importance of non-academic staff is increasing as their roles are expanding to handle the core functions of a university's operations. However, little research attention has been given to non-academic staff. This study specifically addresses these issues by examining the relationship between leadership style and non-academic staff's turnover intention, with job satisfaction as a mediator among 11 self-accrediting universities. This research is valuable to university policy makers to design more effective human resource policies and practices, with a focus on teamwork and development, management transparency, and promotional opportunities that can reduce turnover intention and consequently retain talent within the university.