The implications of innovation in e-government and communication strategy in Australian Local Government organizations: an investigation of current and emerging practice

This is one of the first systematic studies on the development of local e-government capability in Australia, providing a valuable benchmark for assessing current and future development. It offers comparison with international studies, and analyses expert Australian commentary to develop insight into the requisite functional, organisational and systemic capabilities needed to support the effective development of local e-government. The study concludes that the realisation of its full potential presents significant opportunities for service delivery and citizen engagement while posing significant challenges in organisational design and practice. It aims to assist researchers and practitioners to navigate their way through the complexities.