Understanding the perceived value of the IT Project Management Office (IT PMO)

This research project has helped develop an understanding of the perceived value of the IT Project Management Office; whilst at the same time assisting IT PMO teams in this study address their lack of perceived value. In addition to ascertaining the significance of the IT PMO team’s service performance to its perceived value, this research also establishes significant relationships between the perceived value of the IT PMO, the effectiveness of the IT PMO team’s engagement and relationships with stakeholders, the expectations and perceptions of its service performance, and its management of tensions.